Terms of Service
The following conditions apply to every order placed on this website. Placing your order with us and/or sending / dropping off your device indicates your acceptance to these Terms of Service:


We are Not Associated with Apple in Any Way

Milliamp LTD and this website are in NO WAY associated with Apple. ‘Apple’, ‘iPod’, ‘iPhone’, and 'iPad' are trademarks of Apple, registered in the U.S. and other countries. Opening up your device may void or limit the scope of Apple's warranty that you may or may not have.
This section was added in 2008, updated in February 2010 (to include the word 'iPad'), is retroactive, and supersedes previous updates.


Warranty May Void Upon Opening

Opening up your device may void or limit to scope of Apple’s warranty that you may or may not have.
This section was last updated in December 2010, is retroactive, and supersedes previous updates.


Privacy Policy

Milliamp LTD keeps your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Auto-Declination of Devices Found to Require Difficult-To-Source Parts

Some parts for iPods, iPhones, and iPads have become extremely difficult to acquire that meet our high quality standards. A full list of these parts, by model, can be found here. We shall try our best to keep this list updated as supply fluctuates. If we evaluate a device, or we begin to complete a repair that you specified, and we determine that your device needs a part that can no longer be reliably sourced, we will send you an email to alert you of this fact, and we will promptly return the device back to the same shipping address you provided to us. If applicable, we will credit your account for any parts that you purchased and no longer need before the device is returned to you, less any evaluation or labor fees (since we do spend a considerable amount of time working with each device in order to arrive at our findings). This is not a situation that we look forward to, but because the quality of some parts has declined, we can no longer comfortably offer them in good faith to our customers. For walk-in customers, in this scenario described above, and simply as a courtesy to you, Milliamp LTD will ship your device back to the same Ship To Address you provided to us at checkout via USPS First Class Mail at our expense, to save you from having to make a return trip to pick up a non-repairable device.
This section was added in November 2009, updated in April 2010 (to include note for Walk-In Customers), updated in April 2011 to include a link to the list of parts, is retroactive, and supersedes previous updates.


Parts Retention

If a device is determined to be unrepairable as defined in the Auto-Declination of Devices Found to Require Difficult-To-Source Parts section, we may retain non-essential pieces from the device here in our shop. These parts may include (but are not limited to) screws, cover plates, clips, and washers and would not generally affect the outward appearance of the device.
This section was added in April 2012, is retroactive, and supersedes previous updates.


Device Abandonment

If you send your device to us, we will make every attempt to complete the services requested and return it back to you as quickly as possible. There may be times when we will need your authorization to move your device to the next stage in the repair process. If we are unable to reach you via the email address and/or phone number that you provided to us during checkout after two attempts AND your device remains in our facility for more than 90 days, your device will be disposed of in an environmentally-friendly manner. We will not be held responsible for any devices or the data on those devices that have been abandoned by the customer. Additionally, the cost of the services provided and/or the cost of the parts purchased and/or the cost of shipping will not be reimbursed.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Disassembled and/or Pre-Opened Devices

If you send your device to us disassembled, or it has been opened before by someone other than one of our technicians, we reserve the right to charge an additional labor fee, since evaluating and/or repairing devices in this condition take us more time to complete. You will be notified of the additional amount before you are charged. Due to the unpredictability of this kind of situation, devices that we evaluate that are found to have been opened before they reach us may be returned to you with the same or possibly much less functionality than when first received. While we work very hard to try and prevent a device from returning with less functionality than when you first sent it to us, we have learned that this is fairly common for devices that have been opened by someone else, and want to set your expectations accordingly.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


If We Break Something

If one of our technicians accidentally breaks or damages a component in your device, we will immediately contact you and inform you of the situation. We take responsibility for the parts that we damage and will replace those damaged parts with new or used parts. Due to the limited availability of some parts, we may replace your damaged part with a brand new or refurbished component of equal or greater value. Any replaced part will still be covered in accordance with our Parts and Labor Guarantee policy.

If we damage your device in a way that necessitates its complete replacement, we shall retain any and all of the original order amount that you have already paid to us, and then replace your damaged device with a brand new, refurbished, or built-up device that is comparable or greater than the device that was damaged. We may also require that we retain your original device in exchange for the replacement device. In this particular situation, only the parts that you paid to have replaced are covered by our warranty – all other components inside the device are not covered, and we are not responsible for any subsequent failures.

Please be aware that there are times when we attempt to remove a part in the exact same manner and force and technique as we do for all other devices that preceded yours, but end up causing damage if the part being removed / disconnected has a significant amount of corrosion and/or grime or other unexpected defect that does not allow for normal removal / disconnection. In these unusual but not un-heard of situations, we cannot be held responsible for any damage incurred as a result.
This section was last updated in November 2011, is retroactive, and supersedes previous updates.


Installation of Customer-Supplied Parts

We do not install parts provided to us by customers that were purchased from sources outside of our company. This also includes swapping parts from one customer-owned device to another customer-owned device. In our experience, we have found that many of the parts that come from these sources are incomplete, unreliable, or simply inferior to the parts provided by our company.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Liquid-Damaged Devices

Based on our experience, we have found that liquid-damaged devices can be a challenge both for us and our customers. The term “liquid damage” includes but is not limited to water, soda, alcohol, sweat, and humidity. Oftentimes, a simple repair such as a battery or new screen will appear to resolve the issue for a short period of time, but later, another issue related to the initial liquid damage (and completely unrelated to the parts we installed and/or the labor we performed) will surface. We believe that liquid-damaged devices have about a fifty-fifty chance of being repaired successfully for the long-term, so please keep this in mind when approving repairs on liquid-damaged devices. Due to the nature of this kind of trauma, devices that we evaluate that are found to have liquid damage may be returned to you with the same or possibly much less functionality than when first received. While we work very hard to try and prevent a device from returning with less functionality than when you first sent it to us, we have learned that this is fairly common for liquid-damaged devices, and want to set your expectations accordingly.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Jail-Broken, Unlocked, Hacked / Cracked Devices

We, along with Apple, are not fans of the jail-breaking, unlocking, hacking, and/or cracking process, and do not recommend that you do this to your device for any reason. Due to the complex and unpredictable nature of iPods, iPhones, and iPads that have their software modified in any way from their original intent, we cannot offer any guarantee on our parts and/or labor on these devices. While we are fairly certain that our parts will work with a device that has had its' software modified, the nature of this process makes the hardware inside of an iPod, iPhone, or iPad susceptible to incompatibilities and unpredictable instabilities, either immediately or at a later date. Furthermore, devices that have been modified in this manner may prevent us from performing the necessary tests during Quality Control that help ensure that a device is functioning correctly before it is shipped back to you.
This section was updated in November 2009, again updated in July 2010 (to include the word 'iPad'), is retroactive, and supersedes previous updates.


Parts Compatibility with Software Updates

While we are certain that our parts will work with your device, the very nature of any past, current, or future software / firmware update could result in hardware incompatibilities and/or unpredictable instabilities, either immediately or at a later date. We cannot be held responsible for any loss of functionality if such a situation occurs, nor are we obligated to replace our part with a new one, even if the root cause of the issue is directly related to our parts.
This section was last updated in July 2010, is retroactive, and supersedes previous updates.


Firmware Load

If your device needs to be restored, and you do not specify which firmware version you want installed on your device, we will install the latest firmware version that is available from Apple at that time.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.




If a device arrives and we are not able to power it on, the device has a Passcode set and we are not provided with the code, and/or the device has a severely scuffed faceplate, broken screen and/or LCD that does not power on or displays all-white, all-black, or distortion, our Receivers will be unable to complete several tests on your device right after it is removed from your packaging. These tests are useful because they allow us to identify issues with your device beyond just the obvious external damage. This scenario may potentially put us in a position where a customer can claim that a function (e.g. wifi, etc.) was working when they sent a device to us but, when we receive the device and replace the faceplate, screen, and/or LCD, we find additional defects. It is for this reason that we cannot be held responsible for any claims of lost functionality on devices that cannot be properly tested upon receipt – we thank you for your understanding in this important matter.
This section was last updated in February 2010, is retroactive, and supersedes previous updates.




If a device arrives and it has been de-activated (no operating system installed and/or can only turn on and off and perhaps only make emergency calls), we will attempt to re-activate it using the most recent version of iTunes, since having a device arrive de-activated severely impacts our ability to perform a variety of tests on the device before it enters the evaluation / repair queue. For 1st Generation iPhones that arrive de-activated and without a SIM card that is actively configured for the device, we will be unable to activate the iPhone and identify issues with the device before AND after the evaluation / repair process, resulting in a device that may pass through our shop with undetectable issues, resulting in frustration for both parties. This scenario may potentially put us in a position where a customer can claim that a function (e.g. wifi, etc.) is no longer working after receiving a device back from us, when we had no way of checking if this feature was functioning when the device was immediately received and removed from its packaging. It is for this reason that we cannot be held responsible for any claims of lost functionality on devices that cannot be re-activated – we thank you for your understanding in this important matter.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Loss of Data

We are in no way responsible for the loss of any music, videos, pictures, text messages, notes, contacts, calendars, settings, or any other data on your device, as well as the value of said data, before, during, or after its’ arrival at our facility. This applies to devices in our control (e.g. in for repair or evaluation) or those that are not in our control (e.g. being shipped from you to us, or back from us to you). We strongly suggest that you backup your data before sending your device to us.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Data Backup

The data backup services that we provide will be our best effort to save as much data from your device as possible. There may be times were we may not copy some of your data either from accidental oversight or because those data were not accessible during the transfer. Additionally, there is always the chance that the disk(s) that we send back to you could become lost or stolen during transit from us to you. We will try our best to retain a copy of your data for a few weeks after your data backup is performed, but we in no way responsible for retaining it for later retrieval. We shall not be held liable for the possession of any customer data that may be found to contain illicit and/or illegal material.
This section was last updated in November 2010, is retroactive, and supersedes previous updates.


Loss of Hearing

We are not liable for any hearing loss that you may sustain as a result of using your device with our parts and/or services.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Order Cancellation and/or Re-Stocking Fee

We work very hard to help individuals find our business and to get them place an order with us, and this effort costs money, time, and resources. If you cancel your order before the goods are shipped and/or before you have sent your device and/or after you have dropped off your device with us, we reserve the right to charge a modest order cancellation / re-stock fee not to exceed ten (10) percent of your order total, to help cover the expenses we incurred. This fee helps cover all of the resources associated with taking and processing your order, as well as the ancillary tasks required to properly cancel your order. This fee will not be charged if, for example, you placed two orders by accident and want to cancel one of the two orders. This small fee will be taken from the total amount of your order as your account is credited. Please allow for one to two business days for this credit to appear on your statement. Thank you for your understanding.
This section was updated in November 2009, again updated in July 2010, is retroactive, and supersedes previous updates.


Credit Card Charging Practices

Once you complete the checkout process on our website, your credit card will be charged immediately afterwards for the total order amount. The timing of this charge is not dependent on when you decide to send your device to us. Our website is designed to cater to customers that purchase parts for us to ship out, as well to customers that plan to send a device to us to be evaluated and/or repaired, and being able to offer a simple and secure checkout for both situations is a challenge to any website shopping cart currently available in the market today, particularly with regards to how and when a credit card can be charged. We simply do not have to ability to defer the charging of your credit card until after your order is placed and a device is received. Further, having an order number before receipt is critical to being able to manage the thousands of customers that we have and the hundreds of devices that pass through our shop each week. In a situation where you have purchased a repair evaluation service and/or a part and it is later determined after your device arrives that you require additional repairs or services (as outlined in our ‘How Does the Evaluation / Repair Process’ work), your credit card will not be charged until we have your authorization to do so. We thank you in advance for your understanding.
This section was last updated in April 2011, is retroactive, and supersedes previous updates.


Parts and Labor Guarantee

We stand by our parts and our labor with an iron-clad guarantee that both will perform as advertised. If for some reason they do not, please contact us immediately so that we can make the necessary arrangements to resolve your situation. Our Parts and Labor Guarantee policy varies a bit, depending on which product and/or service you have purchased, so please continue to read below:

Important Note: For customers that purchase a kit, accessory, product, part, or service, warranty coverage begins the moment your credit card is charged. For customers that purchase an evaluation and later, decide to purchase part(s) and/or service(s), coverage for those parts and/or services begin the moment your credit card is charged, not the date that the original charge for the evaluation occurred. If a customer returns that same device for another evaluation or new repairs, coverage for those products and/or services begin the moment your card is charged for those additional products and/or services. Warranty coverage ends after the specified duration for those parts and/or services are expired from these defined starting points. The date that we use to see if your products and/or services are within our warranty period is the date that you bring the issue to our attention (preferably, in writing via email), not the date that your device arrives at our location, for example. Domestic customers have two weeks and International customers have three weeks from the point of initial contact regarding warranty coverage to return the device or product in question to us for warranty coverage consideration, and we reserve the right to decline warranty coverage if your shipments' delayed arrival causes your device to fall outside of your coverage window. If the part you purchased is no longer available from our suppliers, and a replacement part is required, we will not be able to provide you with a replacement part and will not be able to honor the aforementioned parts guarantee. The likelihood of this situation occurring is low, but increases over time as the device in question ages and the availability of quality parts diminishes over time. Thank you for your understanding.
This section was updated in November 2009, again updated in July 2010 (to address replacement part availability), is retroactive, and supersedes previous updates.

Batteries Guarantee

We guarantee our batteries for ten years from the date of purchase (not date of installation, date shipped, date received, etc.). Warranty coverage on our batteries will immediately be discontinued if your device is abused in some way, such as being dropped, being left in extreme cold / heat, suffers water damage, or any other situation above and beyond normal wear and tear. Removing the label from your battery also voids your coverage. This guarantee is not transferable to individuals outside of your immediate family.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Battery Failure During The First Year

If we sent you a battery to install by yourself and it has failed completely OR it fails to provide the advertised playtimes during the first year from the date of purchase, please follow these steps to obtain a brand new replacement battery.

If you sent your device to us and we installed a battery and it has failed completely OR it fails to provide the advertised playtimes during the first year from the date of purchase, please follow these steps to obtain a brand new replacement battery.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Battery Failure After The First Year

If we sent you a battery to install by yourself and it has failed completely OR it fails to provide the advertised playtimes after the first year from the date of purchase, please follow these steps to obtain a brand new replacement battery.

If you sent your device to us and we installed a battery and it has failed completely OR it fails to provide the advertised playtimes after the first year from the date of purchase, please follow these steps to obtain a brand new replacement battery.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Headphone Jack Guarantee

We guarantee our headphone jack assemblies for ninety (90) days from the date of purchase (not date of installation, date shipped, date received, etc.). Warranty coverage on our headphone jack assemblies will immediately be discontinued if your device is abused in some way, such as being dropped, being left in extreme cold / heat, suffers water damage, or any other situation above and beyond normal wear and tear. This guarantee is not transferable to individuals outside of your immediate family.
This section was last updated in April 2011, is retroactive, and supersedes previous updates.


Headphone Jack Failure During The First 90 Days

If we sent you a headphone jack assembly to install by yourself and it has failed in some way during the first ninety (90) days from the date of purchase, please follow these steps to obtain a brand new replacement heapdphone jack assembly.

If you sent your device to us and we installed a headphone jack assembly and it has failed in some way during the first ninety (90) days from the date of purchase, please follow these steps to obtain a brand new replacement heapdphone jack assembly.
This section was last updated in April 2011, is retroactive, and supersedes previous updates.


LCDs and Outer Glass / Digitizers Guarantee

We guarantee our LCDs and Outer Glass / Digitizers for one year from the date of purchase (not date of installation, date shipped, date received, etc.). Warranty coverage on our LCDs and Outer Glass / Digitizers will immediately be discontinued if your device is abused in some way, such as being dropped, being left in extreme cold / heat, suffers water damage, or any other situation above and beyond normal wear and tear. This guarantee is not transferable to individuals outside of your immediate family.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


LCD or Glass / Digitizer Failure During The First Year

If we sent you an LCD or Glass / Digitizer to install by yourself and it has failed completely OR it fails to provide the advertised performance during the first year from the date of purchase, please follow these steps to obtain a brand new replacement part.

If you sent your device to us and we installed an LCD or Glass / Digitizer and it has failed completely OR it fails to provide the advertised performance during the first year from the date of purchase, please follow these steps to obtain a brand new replacement part.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Other Parts Guarantee

We guarantee our other parts (this includes but is not limited to hard drives, scroll wheels, off / hold switches, logic boards, charging ports, etc.) for one year from the date of purchase (not date of installation, date shipped, date received, etc.). Warranty coverage on our parts will immediately be discontinued if your device is abused in some way, such as being dropped, being left in extreme cold / heat, suffers water damage, or any other situation above and beyond normal wear and tear. This guarantee is not transferable to individuals outside of your immediate family.
This section was last updated in April 2011 to exclude 'headphone jack assemblies', is retroactive, and supersedes previous updates.


Cosmetic Wear and Tear

While we are confident in the quality of our parts, we are not responsible in any way for fading, discoloration, yellowing, scratches, scuffs, dings, dents, bends, separations, cracks, pitting, marring or any other cosmetic defects that may occur naturally or unexpectedly over time and use.
This section was added in September 2011, is retroactive, and supersedes previous updates.


Important Note:

If you sent your device to us to complete a repair, and you later have an issue with a part that is still covered under our Parts Guarantee, and the part fails during the first year, we will cover the cost of the part only. The cost of shipping your device back to us for a replacement part and the cost of shipping the device from our location back to you is not included in our coverage. However, in some situations, particularly ones where you received a device back from us and it was not working as soon as you received it back from us, we will offer to cover the cost of both legs of shipping as a courtesy to you. Opening up your device after we repaired it will immediately void our guarantee.

If we shipped you a part for self-installation, and you later have an issue with a part that is still covered under our Parts Guarantee, and the part fails during the first year, we will cover the cost of the part plus the cost of shipping to send a replacement part to you, as well as include a pre-paid, return shipping so that you can send back the part that you believe is defective at no additional charge. We do not cover the cost of shipping replacement parts for customers outside of the United States and/or if any part fails after the first year. If we determine that the part was damaged or was abused in some way, such as being dropped, being left in extreme cold / heat, suffers water damage, or any other situation above and beyond normal wear and tear, then we reserve the right to charge you for the replacement part at the current price (which may differ from your purchase price), as well as reimbursement for both shipping legs.

If the part you purchased is no longer available from our suppliers, and a replacement part is required, we will not be able to provide you with a replacement part and will not be able to honor the aforementioned parts guarantee. The likelihood of this situation occurring is low, but increases over time as the device in question ages and the availability of quality parts diminishes over time. Thank you for your understanding.
This section was updated in November 2009, again updated in July 2010 (to address replacement part availability), is retroactive, and supersedes previous updates.


XBOX 360 Repairs Guarantee

We guarantee our XBOX 360 Repairs for 90 days from the date of purchase (not date of installation, date shipped, date received, etc.). Warranty coverage on our XBOX 360 repairs will immediately be discontinued if your device is abused in some way, such as being dropped, being left in extreme cold / heat, suffers water damage, or any other situation above and beyond normal wear and tear. This guarantee is not transferable to individuals outside of your immediate family.
This section was last updated in December 2009, is retroactive, and supersedes previous updates.


Parts Used

While we strive to provide brand new parts with every repair we conduct, in some cases, the parts used in our repairs are re-conditioned. Regardless of their origination, every part that we install is guaranteed for one full year from the date of purchase (not date of installation, date shipped, date received, etc.), with the exception of batteries, which are guaranteed for ten years. Please refer to our Parts Guarantee section for more information.
This section was updated in November 2009, again updated in July 2010 (to address replacement part availability), is retroactive, and supersedes previous updates.


Photography and Videography

If your device has a built-in camera, we will take one photograph with your device when it is received, and then once again with your device when it enters Quality Control, where possible. These two pictures will be reviewed by our employees to make sure that your camera is functioning, and no other pictures of yours will be viewed, in accordance with our Privacy Policy. If we happen to notice a screensaver (or other image) on your device that is illegal (e.g. child pornography), we will be obligated to contact the appropriate authorities. We use video cameras to capture most devices as they are being unpackaged and received into our system, and this footage can be placed in a public environment (e.g. YouTube, etc.) for others to see.

All of the photographs and images on this website were taken by us, take by professional photographer that we hired, or were images that our graphic designer had legal access to. They were not taken from Apple or any other company, and we respectfully request that you do not use the images on our website, in accordance with our Copyright terms.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Pricing

The prices of our parts, services, kits, accessories, shipping, etc. may increase or decrease over time. We are not responsible for reimbursing the difference in any price changes that are the result of a sales promotion or for any other reason at any time.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Shills

Any order that we receive, whether it is filled, evaluated, repaired, charged, completed, shipped and/or handled in any way like a typical customer order that we receive, will be viewed as a non-order and a credit in full will immediately be issued if we later determine that the order was placed in an attempt to support a hostile position against Milliamp LTD and/or to place our business in harm's way.
This section was added in February 2012, is retroactive, and supersedes previous updates.


Removal of Protective Covers, Screen Protectors, Cases, Wraps

In some situations we have to remove the screen protector, wraps, covers, cases, etc. from your device in order to safely open it and/or complete a repair. Removing these protective covers from your device can render them un-usable, and we are therefore not liable for any damage to these items and will not replace them at our expense. Thanks for your understanding that we do not do this out of spite but simply out of necessity to safely work with your device.
This section was last updated in March 2010, is retroactive, and supersedes previous updates.


Retail Box Policy

We do not recommend using the original, retail box that your device came in for shipping. These boxes are bulky and difficult for us to keep with your device as it moves from one stage to another within our shop, so we discard them shortly after your device arrives. We are in no way responsible for returning the original, retail box that your device came, or any other box or container that you may have used to ship your device to us. Please refer to our Guidance for Safe Shipping instructions for more information on this topic.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Alarm Disablement

We kindly ask that you disable all alarms and alerts on your device before sending it to us. We are not responsible for any negative consequences that may result from the intentional or unintentional disablement of any alarms and/or alerts on your device.
This section was last updated in December 2010, is retroactive, and supersedes previous updates.


Location Services Disablement

We are not responsible for any negative consequences that may result from the intentional or unintentional disablement of location services on your device.
This section was added in November 2011, is retroactive, and supersedes previous updates.


Notifications Disablement

We are not responsible for any negative consequences that may result from the intentional or unintentional disablement of notifications on your device.
This section was added in November 2011, is retroactive, and supersedes previous updates.


Returning Replaced Parts

We will make every effort to return the original backplate or faceplate back to you if those items are replaced along with your repaired device. Unless specifically requested, other parts such as batteries, scroll wheels, logic boards, LCDs, hard drives, etc. will not be returned back with your device, so that they can be disposed of properly. Because they pose a safety issue, cracked glass screens will not be returned back with your repaired device for any reason.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Returns

Our Returns policy varies a bit, depending on which product and/or service you have purchased, so please continue to read below:

Battery Kits, Chargers, Accessories, Self-Installed Parts

You have 30 days from the date of purchase (not date of installation, date shipped, date received, etc.) to return these items back to us for a credit. While it is not mandatory, we kindly request that you send us an email with your Order Number in the subject line to let us know why you are returning your order to us. Please be aware that we have technicians standing by to assist you with any questions that you might have, and we can even repair damaged devices if that happens to be the case. Please include everything that we shipped you, regardless of its’ condition, with your return. All shipping charges associated with your order will not be included in any refunds. If you used a coupon code or other discount on your order, this amount will be deducted from the refund applied.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Repairs, Evaluations, and Services

You have 30 days from the date of purchase (not date of installation, date shipped, date received, etc.) to return these items back to us for a credit. While it is not mandatory, we kindly request that you send us an email with your Order Number in the subject line to let us know why you are returning your order to us. Please be aware that we have technicians standing by to assist you with any questions that you might have, and we can even repair damaged devices if that happens to be the case. Please include everything that we shipped you, regardless of its’ condition, with your return. All evaluation, labor, and shipping charges associated with your order will not be included in any refunds. If you used a coupon code or other discount on your order, this amount will be deducted from the refund applied. Due to the complexity of some repairs, the cost of labor needed to remove installed parts from your device will be deducted from the refund applied. Data Transfers, after they have been performed, are non-refundable.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Rules For Expedited Service

Expedited service is available for most walk-in repairs prior to 2:00 PM weekdays for an additional charge if the needed part is in stock. You must leave a working telephone number so that we can communicate with you should we find other issues or if the repair requires more time. The extra charge for expedited service will be credited if the device is not ready at the promised time. You must return for your device between 4:00 PM and 5:00 PM unless we contact you with a different time. No credit will be issued if the service was performed but the device was not picked up at the given time. Some testing of the device will be skipped in order to provide the expedited service. Expedited service is not available for evaluations.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Sales Tax

Unless you are exempt, sales tax will be charged on all orders that are shipping to Texas or are placed within our store.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Serial Numbers and Device Images

When we replace logic boards and/or backplates, the serial numbers between the two components will no longer match. The serial numbers may also no longer match the serial number of the device recorded in your instance of iTunes. Further, the picture of the device displayed in iTunes may show a different color than the actual appearance of your device.
This section was last updated in December 2009, again updated in November 2010 (to include ‘Device Images’), is retroactive, and supersedes previous updates.


Shipping

Lost, Stolen or Damaged Packages

We are not responsible for lost, stolen, mis-shipped, or damaged packages, or the items contained within, including but not limited to the content (data) on any device. If you ordered a kit or other items, we may decide to send a replacement to you at no additional cost. However, we reserve the right to charge you for the second shipping attempt and/or a portion of the expenses for the replacement. Please be aware that most devices we ship are insured for at least One Hundred Dollars and No Cents ($100.00) and do not require a signature for delivery. We will work with you as best as we can to help investigate lost, stolen, or damaged packages, but again, we are not responsible in any way for this situation.
This section was last updated in November 2009, and again in January 2011 to include device content, is retroactive, and supersedes previous updates.


Automatic Shipping Method Grading

We reserve the right to automatically downgrade or upgrade the shipping method selected at checkout in the event that an evaluated device is later declined for repairs, or for any other reason that appears to make sense at the time. This helps lower our outbound shipping expenses, and allows us to move repaired devices through our system faster. Your shipping method will have no effect on the speed of the service that you ordered. Hawaii, Alaska, and a select few other regions of the United States are subject to additional charges. We will be more than happy to credit the difference in shipping (excluding Saturday Shipping) as long as we receive the request to do so verbally or in writing within thirty (30) days from the date the device shipped from our facility.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Providing an Incorrect / Insufficient Shipping Address

The customer is responsible for entering the correct shipping address. Additional charges may apply for correcting or updating a shipping address. If your package is returned to us for any reasons listed by the carrier, or by fault of the customer, we will reship the package using the same shipping method and charge the customer again for the original shipping price. In some cases, an updated or alternate address is required to reship a package. If no reply is made from the customer after thirty (30) days from the original contact date to inform the customer of a returned package, we will assume the customer no longer wants the package and it will then become the possession of Milliamp LTD. You knowingly accept these additional charges by placing an order through our website.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Orders Suspicious of Fraudulent Activity

We may place a hold on orders for at least three (3) weeks for suspicions of fraudulent activity. Fraudulent activity includes, but is not limited to, order balance over $100.00, different address for billing and shipping, different names and addresses for billing and shipping, multiple quantities for the same item, etc. Once we have validated proof of the order, we will ship it out.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Saturday Shipping

Choose this shipping method if you want your item or device delivered on a Saturday. Even if your order is ready and could be delivered on a Thursday or Friday, for example, we will hold your items and ship them on Friday so that they arrive exactly on Saturday. A tracking number will be provided so that you can follow this shipment, and we will select UPS or FedEx to make this delivery, depending on which one is the most appropriate for your area. If your order is placed after 3PM Central Standard Time on a Friday, you will receive your package the next following Saturday. In essence, you will receive your package in two (2) Saturdays. After selecting the Saturday Delivery Option, no refunds or price differences will be made if you want to have your package shipped earlier than Saturday.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Shipment Intercept

If this option is provided by a carrier, we will charge customers $25 for packages that have to be re-directed to an address that is different from the original shipping address provided to us at checkout, unless you communicated this address change 24 hours before your device shipped from our location. If you move during the time your package was shipped and did not contact us to change the address, you will need to pay for the delivery intercept and/or to reship your package if it is returned to us.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Signatures on Delivery

By default, we do not ship packages from our facility to our customers with a ‘Signature Required’. We have found that this requirement often creates more problems than it is perceived to prevent, as the carrier will make one to three attempts to re-deliver a package if there is no one there to sign for it, and then it is returned back to us. This additional handling increases the likelihood of a lost shipment, and may result in extra delivery charges if the package is returned to us because the package could not be delivered and then has to be shipped out again. In some situations, we may need to add a ‘Signature Required’ option to your shipment (for which we reserve the right to charge an extra fee).
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Situational References in Public Communications

We may reference either directly or by inference a particular situation that we have experienced while working with your order in our website content, on our blogs, in our videos, in our tweets, or in any other method where we are communicating information to the public. These references will never mention our customers' names or other identifying information unless we have the customers' verbal and/or written consent to do so.
This section was last updated in April 2010, is retroactive, and supersedes previous updates.


Testimonials

Testimonials that you may find on this website have not been paid for and were placed after we received permission from their authors to use them. We include the customers’ first name, city, and state only, and in some cases, the actual order number used, to further demonstrate the validity of the comment. The testimonials provided are moderated and may be edited to remove personal information and/or extraneous comments, or may be enhanced to better define the product and/or service the comment was intended for. Customer testimonials may be added or removed from our website, as well as placed on other websites that we own, as business needs dictate.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Testing and Privacy

Your device will be tested at various times as it proceeds from one stage to the other. These tests include but are not limited to testing out audio, video, navigation, off / hold switch, screen sensitivity, microphone, speakers, and wifi connection, where possible. We typically pull up a video from YouTube, or songs from the device, to assist with the testing process. We have no other interest in your data, in accordance with our Privacy Policy. If we happen to notice a screensaver (or other image) on your device that is illegal (e.g. child pornography), we will be obligated to contact the appropriate authorities.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Credit Card Charge Reversal Requests (Chargebacks)

We will consider and investigate the validity of any and all charge-back requests that we receive from a customers’ credit card company. However, please be aware that placing an order on our website and/or sending your device to us indicates that you agree that a delivery confirmation number (from USPS) or a tracking number (from FedEx, UPS, or DHL) that shows that the package shipped from us to you has delivered SUPERSEDES your credit card companies’ requirement that the package we shipped has (1) a positive Address Verification response Y, a signed proof of delivery to the AVS confirmed address, proof of receipt of an unsupported response of a U on an AVS request or CVV2 of a U with a presence indicator, OR a signed completed order form for a mail transaction.
This section was last updated in February 2010, is retroactive, and supersedes previous updates.


Point of Contact During Disputes

Should an issue or concern arrive with our products and/or services, we respectfully require that we work directly with the person of record associated with the order that was placed. If the billing contact is different than the shipping contact, we require that we work with the billing contact. This is not meant to cause additional angst during a potentially tenuous situation, but to reduce frustration and miscommunication between parties. We thank you in advance for your understanding of our need to draw this line. In the event that the person associated with the billing contact is not the owner of the device (e.g. an assistant placing an order for his / her employer), we will give special consideration in who we work with to resolve the issue, so long as it is in keeping with the spirit of this Term of Service.
This section was last updated in February 2010, is retroactive, and supersedes previous updates.


Unresolved Disputes

We try to work with every customer in a professional and equitable manner to resolve any disputes or misunderstandings. However, in the event that a dispute cannot be resolved between us, the dispute must be heard in the Court of Bexar County in the State of Texas.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Account Transactions Fees

In the event that a customer incurs any fees (e.g. overage fees, late fees, etc.) to a credit card account, debit card account, or any other account as a result of charges performed by Milliamp LTD, the cardholder / accountholder will assume all responsibility for these fees. This also applies to situations where we have received explicit instructions to delay the charging of an account until a specific point in time, but have mistakenly charged the account.
This section was last updated in April 2010, is retroactive, and supersedes previous updates.


Charger-Related Issues / Damage

Although we have great confidence in our iPod, iPhone, and iPad chargers, because they are from a third-party supplier and are not OEM, we are in no way responsible for any damage that may occur to your device from any of the chargers that we have sold in the past or currently sell now.
This section was last updated in December 2010, is retroactive, and supersedes previous updates.


Website Accuracy

We strive for accuracy in our product descriptions, photographs, graphs, links, videos, and all other content on our website. However, due to human error or other influences, we cannot guarantee that the information listed is entirely accurate, nor do we assume responsibility for these errors. We reserve the right to refuse or cancel any order and/or correct inaccurate information at our discretion.
This section was last updated in November 2009, is retroactive, and supersedes previous updates.


Discontinuation of Business Activities

In the unlikely event that Milliamp LTD ceases to conduct business operations, any device sent to us will be either (1) forwarded to another reputable repair company of our choosing to complete the specificed evaluation and/or repair or (2) will be shipped back to the customer in its current condition, whereupon a credit in full will be issued to the customer, less the cost of shipping incurred to return the device back to the customer.
This section was last updated in January 2012, is retroactive, and supersedes previous updates.


Copyright Notice

Milliamp LTD (the "Company") maintains this site (the "Site") for your entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials.

You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video without the Company's written permission. your access to and use of the Site is also subject to our Terms of Service and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site.

For information on your privacy online, please review our our Privacy Policy.

Copyright 2005- | Milliamp LTD | All Rights Reserved
Milliamp LTD and this website are in NO WAY associated with Apple.
'Apple', 'iPod', 'iPhone' and 'iPad' are trademarks of Apple, registered in the U.S. and other countries.
Opening up your device may void or limit the scope of Apple's warranty that you may or may not have.
This section was last updated in December 2010, is retroactive, and supersedes previous updates.


Validate Our Terms of Service

In an effort to prevent accusations that we have added or edited Terms of Service to justify our position in an active or on-going discussion with a potential or existing customer, we have created a video of these Terms of Service and uploaded it to YouTube. Each time a new section is added, or if an existing section is significantly changed, a new video of our Terms of Service will be uploaded in its stead (older videos are deleted to prevent confusion with the most current video). Therefore, the Terms of Service that you see on this page can be compared to the Terms of Service that we have recorded at an earlier time. Please let us know if you would like a link to this video, and we will be happy to provide that to you.
This section was last updated in July 2010, is retroactive, and supersedes previous updates.


 





Copyright 2005 - 2014 | Milliamp LTD Mailing Address (not a walk-in location): 17503 La Cantera Parkway, Suite 104-497, San Antonio, TX 78257 | 210-568-7473

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