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Knowledgebase Categories |
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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | Water or Liquid Damage |  |
| The likelihood that we can repair water damaged devices is largely dependent on the severity of the damage, and we really need to have your device in front of us so we can evaluate it.
We apply the cost of the evaluation towards any repairs that you |
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| Dim LCD Screen Backlight |  |
| A dim LCD with no backlight can likely be resolved with an LCD replacement. Click here for instructions on how to purchase that service:
http://www.milliamp.com/any-ipod-iphone-screen-replacement.html
However, please be aware that if the device has or |
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| Will I Lose My Data After Repair? | |
| Unless we are replacing the hard drive (where data is stored) on your device, most repairs won’t necessarily cause you to lose your data. We still strongly suggest that you backup your data before sending your device to us.
As detailed in our |
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| Local Hours for Pick-Up/Walk-In | |
| Feel free to come by our facility anytime from 9:00 am – 4:00 pm, Monday through Friday. Unlike Apple, there is no need to make an appointment! Anyone at the front counter will be happy to assist you right away as soon as you walk in the door.
In a |
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| Will Milliamp Install a Part I Supply? | |
| Have a part that you bought on eBay, craigslist, etc. that you want us to install? Unfortunately, just as we detail in our Terms of Service, we cannot and do not install parts that are not our own. This is due to the f |
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| What's the Repair Process? | |
| It’s really simple: Add your repair evaluation to the shopping cart and check out. The email you receive will have a link to a page on our site that explains how to package it up and where to ship it. Whether you decide to make your own shipping arrang |
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| 1400 or 1600 mAh iPhone Battery? | |
| Unfortunately, although there are several companies that advertise a higher-powered 1400 mAh or 1600 mAh battery for the iPhone 3G, this may or may not be a true 1400 mAh or 1600 mAh battery. A similar trend seems to be the case for the iPhone 3GS as well |
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| Sound Coming Out of One Headphone Only | |
| Problems like this are more than likely related to the headphone jack assembly which is something that we can most definitely repair! Our headphone jacks are guaranteed for one year.
There’s a possibility the problem is related to the logic board, but |
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| Will I Lose my Music after I Replace the Battery? | |
| No. Your data (music, pictures, etc.) are stored in a small hard drive and is not normally affected during the battery replacement process. Although the loss of data is very unlikely, we still recommend that you make sure all your songs/data are saved on |
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| Is My Data Safe if I Send My Device in for Repair? | |
| The short answer to this is: backup your data before sending your device to us.
We are not responsible for the loss of any of your data as detailed in our Terms of Service: http://www.milliamp.com/terms-of-service.html#lost-data-policy. This being sai |
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| Do You Repair iPod Shuffle? | |
| Unfortunately, it is very hard to open the iPod Shuffle without breaking it. On top of that, the battery is soldered to the motherboard and quite difficult for the average consumer to replace. It is for these reasons that we’ve decided not to offer a batt |
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| Where's My UPS Shipping Label? | |
| Firstly, we ask that you please check any spam filter/junk folder that you may have in place and be sure that you’re checking the same email account that you had provided during the checkout process.
Please note that this email from UPS containing you |
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| What payment methods do you accept? | |
| We currently only accept credit or debit cards from Visa, Mastercard, Discover and American Express. We do not accept PayPal, money orders, personal checks, cashier's checks or cash. |
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