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How and Where to Safely Send Your Device to Us
If you are planning to send us your device (using your own shipping method or a pre-paid return shipping label that we will email to you, please find our shipping address below, as well as some simple instructions for packaging up your device so that it arrives at our location safely:

01. Backup (synchronize) your music and/or data with on your device with your computer. In most cases, you will not lose any music and/or data during the battery replacement process or evaluation, but we recommend a backup just in case.

02. If possible, charge up your device fully.

03. If you are sending an iPhone or an iPod touch, either disable or provide us with your 4 digit passcode.

04. If you are sending an iPhone or an iPhone 3G remove the SIM card from your phone and do not send it with your package.

05. Slide the power switch to the ‘Off/Hold’ position and place a small piece of masking tape (don’t use Scotch or duct tape, which can mar the surface) over it to prevent the device from turning on during transport.

06. Remove all covers, cases, clips, ear buds, headphones, etc. from your device and place your iPod or iPhone only into an anti-static bag (preferably) or a sandwich bag and seal shut to protect the device from any moisture or water damage.

07. Surround your iPod or iPhone with several layers of foam or bubble-wrap (no shipping peanuts, please!) and enclose in a sturdy (200-pound test is strongly recommended) cardboard box. Please do not place your device in a soft-sided envelope or mailer or your device will arrive damaged!

08. Enclose a print-out of the Order Confirmation that was emailed to you after checkout inside the box and seal with shipping tape. If you want to receive your old battery back after a battery replacement has been completed, please let us know on this sheet of paper. By default, we will properly dispose of your old battery unless you indicate that you want it sent back with your device.

09. If you have the time, we’d greatly appreciate an email to service@milliamp.com letting us know (1) when you shipped your device, (2) what carrier (e.g. USPS, FedEx, UPS, DHL, etc.) you used and (3) if applicable, the inbound tracking number of your shipment.

10. Place a shipping label on your package and send to:
Milliamp LTD - (Order Number)
5890 De Zavala Road Suite 107
San Antonio, Texas 78249
Note 1: Please use our official company name, Milliamp LTD, on the shipping label.

Note 2: Please do not ship your iPod or iPhone in the original box that it came in. We hardly ever use the same box that your device arrives in for the return leg, so please keep this in mind when you choose your packaging.

Note 3: If you selected the option to have us email you a return shipping label, please be aware that (1) it may take up to 24 hours for this return shipping label to be emailed to you after your order is placed, and (2) you must open and print out your return shipping label within ten days after you receive it, or the label will no longer be active.

The sooner you ship us your device, the sooner we can perform the requested service and get you jamming again! We typically can work with your device on the same day that it is received and then contact you with an update immediately afterwards. We will ship it back to you on the next business day using the shipping method that you selected during check-out.

If you are sending us a device, and also ordered a kit or other accessories, these additional items will ship back along with your device, unless you request otherwise.

Milliamp LTD will make at least two attempts to contact you by email or telephone if we have not received guidance from you on how you wish to proceed with any needed repairs. Devices that are left at our facility for more than 90 days from the day they were received will be automatically recycled, and they will not be sent back to you.

If you have any questions about the status of your device, please contact us at 800-809-8133 or send an email to service@milliamp.com.


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iPod and iPhone Repair-Related Articles:

When you are standing on a building several feet into the air it is a feeling that you cannot really explain. The majesty of being able to look across a vast city has always been fun for me as a drywall specialist. I love working construction because it is like doing the work on your own. People actually go into your buildings after you've created it so I guess you can say it's like you are an artist. Many people in the construction business hate their jobs, but it is something they did in order to fulfill a requirement. They had to do something other than go to college, so they took up a trade. Usually you will find drywall experts, electricians as part of the team that constructs buildings. As a drywall specialist I go into all types of situations. Sometimes it is something on the ground that needs to be repaired, like within someone's house. Other times it is larger projects that I go into after most of the construction has been done. I always have lots of work which is another reason why I decided to do this trade. The challenge is that sometimes you don’t get a lot of time to yourself because you are always busy. This is one of the reasons I bought an iPod. I love my iPod. I love all different types of music and there is so much room on this thing I will never have to buy another CD in my life. I was listening to it one day while I was working on this 25 foot building when I took a misstep and my iPod went flying over the side of the building. As I looked down I was certain that I would have to buy a new one. I finished what I was doing and went down to inspect my iPod. It wasn't completely shattered and one of the guys said I could probably send it in to an iPod repair company. I wasn't so sure but I thought I would try anyway. I went to my grandson who checked it out on his computer and found a reputable company that did iPod repair. We sent it off to them and it came back pronto. I was really surprised. From now on, I keep that iPod repair site information in my wallet. If I ever have a problem again I know it will be no problem getting it repaired.  





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