Posts Tagged ‘Repair Business’

A Little iPad Repair Luck, Domain-Name Style

Monday, February 8th, 2010

For those that know me, I have a bit of a domain name addiction. I think it reached its’ peak of insanity when I purchased the domain blake-is-the-new-sanjaya.com (true story) a few years back when Sanjaya was voted off ‘American Idol’ and hack Blake was deemed the next in line Howard Sterns’ goal to inspire enough people to vote a talentless dweeb to the top spot.

I’ve struggled to hold my personal obsession with URL’s back, but I think we got a bit lucky when, back in April 2009, we registered the iPad repair domain names ipad-repair.com and ipadrepair.com. Since we are going to be hard-core in the iPad repair business, having domain names that say what we do will be most helpful to Milliamp LTD:

New iPad Repair Domains

Two New iPad Repair Domain Names

For now, these two sites aren’t doing a whole heck of a lot for us, but they will eventually become a great resource for our future customers seeking iPad repairs and parts.

Now, who has any suggestions for helping us monitize our leet-inspired domain names for Twitter?

Have a great evening,

Anthony Magnabosco, Owner
milliamp.com

P.S. We had two GOLD iPhone backplate winners this week – one worker here at Milliamp LTD and one iPhone fanatic from Alaska. More details on this coming soon!

iPod Repair Partners – One and Growing

Thursday, January 14th, 2010

Partners Page at One and Growing

We just created a new page on our website where we can list all the fine partners that we work with to support our iPod and iPhone repair business:

Partner Page

Right now, we just have one out there, the good folks at iPodReboot.com, but many more to be added soon!

Thanks!

Anthony Magnabosco, Owner
milliamp.com

Looking Forwards, Looking Back

Tuesday, January 5th, 2010

Having finished a great strategy session for milliamp.com in 2010, I found myself thinking about how far this company has come in the five years we have been fixing iPods and iPhones and offering do-it-yourself iPod battery kits. Over the years, I have had the opportunity to work with some great people (and others who have challenged the sh!t out of me!), but the goal from the very very very beginning has been to provide exceptional customer service to those who have encountered unexpected issues with their Apple iPod or iPhone.

At the same time, one of my personal goals this new year is to convert all the aging DV tapes we have of the kids to digital media – something I have wanted to do for years, but as anyone that has kids knows, lots of things get put off for more pressing matters. On one of the videos, I came across a fleeting glance of the area of our house where I started this business oh so long ago:

YouTube Preview Image

While I cannot say that I never thought we would grow as big as we have (currently hovering around the 20 employee mark), I am constantly amazed at our growth, and the hard-working people that make up our fine company. For those that are not in the repair business, you have to work very hard to gain people’s trust, and work even harder to provide them with excellent products and services. And if you fall short in either of these two areas, your customers will let you (and others) know about it faster than you can say ‘complaint department’.

Well, we have come a long way from that card table, and if you haven’t see this already, here is a great video that shows our operation as a device moves through our repair facility as it looks now:

YouTube Preview Image

Hope you enjoyed the videos, and thanks for helping me reminisce!

Anthony Magnabosco, Owner
milliamp.com

iPhone Repair Live! ‘Da Owner Gets Interviewed

Saturday, November 21st, 2009

I just finished being interviewed by the three amigos over at buymeaniphone.com – and it was LIVE, no less! The interview was conducted on Saturday at 10pm CST, which is a bit late for me, but more conducive to the primarily West-Coast-based viewers. No matter – the interview was really fun to do and hopefully informative for their listeners.

I was actually sitting in our iPod/iPhone repair waiting room when the interview was conducted, the same place where customers can sit while we knock out their repairs, or where they can place an order with one of our friendly staff members.

Both the interviewers (Tom, Omar, and Ryan) asked great questions about milliamp.com’s iPod touch and iPhone repair business, and there was even a live chat with questions from their audience slipped in questions as well.

The guys were even generous enough to allow me to work in a great big announcement about a recent milestone of ours. It is based on the total number of customers we have had so far, and whoever participates in the offer will get a cool gift for their iPhone 3G or 3GS – it is a $70 value – for free!

If you want to know what that offer is, you will just have to pull up the video: http://www.milliamp.com/contact-the-owner.html

After they were done interviewing me, they guys discussed a wide variety of other topics, occasionally interrupted by asking their audience questions that were related to my interview. It was cool seeing how many people actually watched the interview and how many people remembered what they just watched. The winners of the interview trivia questions were then given special coupon codes that only could be used by the winner.

P.S. Ever heard of stickam.com? Stickam rocks!

Tom, Omar, and Ryan Work the Lines

Tom, Omar, and Ryan Work the Lines

The Post Labor-Day Slam

Tuesday, September 8th, 2009

milliamp.com Love the Labor Day Slam

milliamp.com Love the Labor Day Slam

We have been incredibly fortunate over these past few days after the holiday Labor Day weekend – it is as if everyone was discussing how the get the iPod problems fixed, and then headed right over to milliamp.com to get their ipod or iphone evaluated so they could see what might be causing their beloved device from working properly.

It’s been a mad rush of people coming and going, too. Lots of new hires, and a few others moving on to bigger and better things.

What a dynamic, exciting, challenging, business this iPod repair business is!

- Anthony