Being in the iPhone and iPod (and soon to be iPad!) repair biz, you get to see some really awful stuff come through the doors. Seriously, screens that are completely demolished, nanos that are so bent that they form right angles or even first gen iPhones missing their silver backplates entirely. It’s enough to make a grown nerd cry! It never ceases me amaze me how messed up this little electronic can get! It’s nuts. No matter, though, because our repair technicians give each and every device a thorough evaluation before we have to call the time of death. We don’t judge based on how ugly its mug is–everyone gets an equal chance.

Speaking of busted devices, there does seem to be a pattern of people not in the know that their device can be fixed–it never fails! I’ll be roaming about San Antonio and I’ll see someone carefully trying to maneuver around the shards of glass from their iPhone. Or, I’ll see a friend with an iPod video that sounds like it doubles as a trash compactor. I start to wonder if people know that they can get ‘em fixed or maybe it’s just the economics of the matter. Either way, we like to spread the word about our great repair solutions with great prices to match. Just give us a call and we’ll see if we can get you a ballpark price for those more ambiguous repairs! We have real AND knowledgeable people on the receiving end of your inquiry. We’re all happy to help!

Well, I know that there have been plenty of accidents that we’ve fixed, but truth be told, sometimes we like to keep a small collection of old parts to remember the worst of the worst. I’m starting to think we should make some kind of art out of it. Well, I [carefully] dug around and found the nastiest digitizers. I don’t remember all the backstories, but I rememeber something about a tank, a nailgun and maybe even a firetruck…Anyways, after nearly cutting my little fingers up, I got this shot:

Keep those phones safe!

Marian

Yep. Thats what I have. Big Time. It isnt very temporary though. Which isnt very good considering I have 4 songs that I need to finish writing. Not to mention this blog. :-/  So what causes our minds to go blank?! Im assuming its the lack of inspiration. Ive been so busy with fixing/evaluating your ipod/iphone, that I havent been able to do anything cool. WAIT!!!!

Inspiration has hit me.  So awhile back I saw this movie with Mel Gibson, “the edge of darkness”. I think thats what it’s called. Anyways, the whole thing was about revenge. Trying to get someone back for pain that they have caused you. For years now, ive been wanting to write a song about revenge, but ive never had that feeling. Sure ive been mad at people, but ive never wanted to cause harm to anyone. Then I got some inspiration. 3 weeks after christmas, my house was broken into. DVDs, iPods, Jewlery, and my brothers brand new Playstion 3 were stolen. Ive never felt soooo much anger before. I wanted these people to feel the pain that they caused my family. Then I saw that movie. The whole time I was like, “yea!”. haha, but then I realized, causing the bad guys pain wasnt going to bring back his daughter. (sorry if I ruined the movie there) So as the movie was coming to an end, I  got this little melody in my head. Then I started putting some lyrics to it. I kept thinking, ” i have to get home to my guitar, or else im gonna lose this.” Then I remembered that I have the best tool for music on the go……my iPHONE!!! As im walking out of the theater I pulled out my phone, went into the voice notes app and sang the lyrics to the melody I came up with. As soon as I got home, I went straight to my guitar and started writing the song. “Revenge”. Its probably my favorite song that i’ve written. Still needs a little more work though.

Im sorry this blog went a little all over the place….but thats something I like. Spontaneous writing. I never know what Im gonna write till my fingers hit the keys.

Well thats it for me folks. Spring Break starts next week, please be safe.

(I dont know if I need to do this, but im not gonna take any chances)

I found the definition on this site: http://www.thefreedictionary.com/writer%27s+block

and this is what they had at the bottom : The American Heritage® Dictionary of the English Language, Fourth Edition copyright ©2000 by Houghton Mifflin Company. Updated in 2009. Published by Houghton Mifflin Company. All rights reserved.

-Chris-

Kyn Sparks Blows the Follow-Through with iGarageFloor.com

When we shelled out big bucks for our stunning new flooring at our iPhone and iPod (and soon to be iPad repair shop), we thought it would be durable and last the test of time. But the iGarageFloor.com (aka PolymerGarage.com) flooring couldn’t hold up to a simple office chair with plastic wheels, as evidenced by this video:

Click here to view the embedded video.

We can understand it when unexpected things happen – heck, we see it in our business every once in a while – a part fails suddenly and a customer will call us on it. But we stand up and fix the issue. Kyn Sparks, despite numerous attempts to get him to fix the worn-out section of flooring with a new polymer coating, has ignored several attempts to resolve the situation.

This demonstrates to me that iGarageFloor.com (or now known as PolymerGarage.com) is more concerned about scoring new jobs than taking care of their previous customers. The importance of follow-through has apparently been lost on Kyn Sparks, and that’s a sad thing, as I believe taking care of your existing customer base is equally if not more important that efforts to find new customers.

So if you are hunting around for a new polymer garage floor in San Antonio, make sure that the company you select will be there before, during, and especially after to job is complete. If you don’t, you might just have a constant reminder staring you in the face that some people just don’t care.

Anthony Magnabosco, Owner
Milliamp LTD

Stop the Cell Tower

The big point of contention from the residents in New Territory, aside from the honking huge tower to be placed in their backyards, is the fact that the residents themselves were not told about the plans to install the cell phone tower in the first place.

This is obviously a dynamic, ever-developing story, so to keep up with the news, head to StopTheCellTower.com for all the details.

Anthony Magnabosco, Owner
milliamp.com

P.S. I still wish I was Donatello and had the moves like him.

Sorry this pic was taken before I put on my makeup. HA

My girlfriend, Chelsea, was moving into a new apartment and wanted to use movers, but do it on the cheap and stay local, so she did some googling and some research and came up with a company she thought would fit her needs, SA Moving Guy. She called the company and described  the move and was quoted $170, total, for the move. So, satisfied with the quote, she booked the movers for a Friday.

Friday rolls around and we have several phone conversations with the movers about how their running behind, etc etc. The storage space which would need to be packed up and moved, closed at 9, the mover’s weren’t able to even make their way to the space until 8:30. All of this after anticipating their arrival around 3-4pm. We grudgingly accept to reschedule for the next day.

The movers arrive on time and begin to load up the space. Over an hour and a half later they finally arrive at the apartment and begin to unload. Just before they finish, I decide to call their office manager to arrange for some sort of compensation for the day we wasted waiting on them.

I called the office manager  to try and work out payment and some sort of compensation for our time and was told we would be charged MORE than we were quoted and that he could only authorize a waiver of their “arrival fee” as they did not arrive when they said they would, if I wanted more of a discount, I would have to call the owner Monday. Luckily, the movers were pretty good with their customer service skills and got the owner on the phone for me. The owner, while apologetic, was as insincere about it as is humanly possible, he justified their lateness with saying “things happen” and told me that he could not compensate me any further for our loss of time. After an arduous 5 minute discussion with the man, he discounted our moving rate and we ended our call. Our miserable experience with the company was finally coming to an end. We paid and tipped the movers and they went on their way.

The lack of enthusiastic and adequate customer service was an excellent reminder of how important that job is, especially when it has to do with personal goods left in the charge of strangers. I’m proud to say that I am a customer service representative for a company that does have enthusiastic customer service and does value its customers. I can see how much proper customer service makes a difference in the customer/client relationship and what a benefit that brings customers.

Here at Milliamp, we strive to exceed every single customer’s expectations. From evaluations, to specified repairs, to battery kits, we aim to make our customer’s experience with our products and services positive and pleasant and we do this through excellent communication, support, and a cheerful attitude.