We receive a ton of phone calls, chats, and emails from our customers, as well as individuals who have a general inquiry, or are seriously interested in one of our products and/or services. For the most part, the people we encounter are very friendly, communicate clearly, and are oftentimes downright charming. Nearly all just need a few questions answered and want to be reassured that they are dealing with a reputable company.
Every once in a while, however (and we were just saying that this seems to be happening a bit more often lately), we find ourselves in a chat or email discussion with an individual that makes us want to step outside and take a breather.
This one just happened today:
CSR F.: Hi, thanks for contacting Milliamp today. How can I help you?
Jack Inquiry: Hi CSR. I sent an email regarding “refurbishment” of 2 Ipods earlier.
Jack Inquiry: I also wish to order something right away off your sight but I will have to pay using Paypal and I do not see an option to do that.
CSR F.: we unfortunately do not accept paypal payments…sorry
Jack Inquiry: I would like to do business with you. What about money order or?
CSR F.: I’m sorry but we only accept credit or debit cards
Jack Inquiry: Debit would work for me but I am not familiar with using my debit card online
CSR F.: does it have a master card or visa logo on the front?
Jack Inquiry: one moment while I check
Jack Inquiry: no credit card logo but Interac and Plus
CSR F.: we can use debit cards but they have to have a credit card logo to give us online capabilities
Jack Inquiry: do you accept a prepaid Visa debit card?
CSR F.: yes, you will just have to enter it’s information on our website and we should be good
Jack Inquiry: I would have no problem paying the incurred Paypal charges if that is the problem. I rarely find sites that do not accept Paypal anymore
CSR F.: please review our online checkout process so you can see what information is needed
Jack Inquiry: I do not understand your last entry
CSR F.: go to our website and select what services you require, this will lead you to our checkout process
Jack Inquiry: We have been through this allready I would like to use Paypal (I am willing to pay the fees if that is the problem) If you will not do this I will have to arrange a prepaid Visa with my bank. Could you tell me when I will receive an answer regarding my earlier email to your company
CSR F.: I am the customer service rep at this time, I have yet to review your email as I am helping you on chat. You will have to set up a prepaid card with your bank, again I am sorry but we do not accept paypal
Jack Inquiry: Up to the point that you stopped answering my questions your customer service was good, but now it is deteriorating. Am I boring you by trying to do business with your company?
CSR F.: no sir, I am simply answering you an handling phone calls as well. If you like we can end this chat and I can review your email.
Jack Inquiry: Good idea
CSR F.: ok, I will hop right on that.
Jack Inquiry: Thank you
CSR F.: hello Jack
Jack Inquiry: yes
CSR F.: I don’t see your email
CSR F.: what email address did you use
Jack Inquiry: my apologies it seems to be stuck in my outbox. I will send it and let you respong by email. Thank you
CSR F.: thank you