As you may have read in an earlier post, we have recently implemented a new device management system called ‘millihub’, and the results of all our hard work are starting to pay off. Providing timely updates via email has never been so automate for our employees, and it has never been so good for our customers.
Customers appreciate the notification when their device arrives, when it gets evaluated and we have determined what parts are needed, when we repair the device, when the device passes testing, and when the iPhone or iPod or iPad ships out, as evidenced by this recent review we received of milliamp.com:
milliamp.com_Reviews_01
And then a few days later, this one:
milliamp.com_Reviews_02
And a few days after that one, this one:
milliamp.com-reviews_3
Like anything we do, we know there is always room for improvement. Customers may want to have these updates texted to them instead of emailed, or maybe even tweeted to them. Other customers may want pictures or perhaps even video of their in-progress repair as it happens. iPhone app, anyone? All doable, for sure, with millihub.
Anthony Magnabosco, Owner
milliamp.com
