The video cameras that we have here at our iPhone repair shop been very useful for us, and I can’t stop gushing about them. They have been a great investment.
During Receiving
We have been using our cameras to capture the unboxing of iPods and iPhones as we receive them in, which has proven useful time and time again, especially if we ever encounter the dreaded “but-it-was-working-when-I-sent-it-to-you” phone calls we sometimes get from our customers. And since the detail on our receiving cameras is not as sharp as we would like, we will oftentimes highlight defects with a laser pointer to help illustrate where exactly we are noticing something out of the ordinary.
Inbound Receiving Camera
Related to inbound devices, here is a short video we had to pull up showing the United States Postal Service delivering a package to our office. The only problem was, there should have been TWO packages delivering at this time, not one. Score another win for the cams!
[youtube]http://www.youtube.com/watch?v=HhacGkETCxk[/youtube]
During Shipping
It finally dawned on us that being able to capture the condition of the repaired devices right before we ship them back to our customers is equally, if not more, important than capturing them on the inbound. So we added a camera that captures our final stage of quality control (the part where we demonstrate that everything is working), our cleaning the device to remove any smudges, and the boxing up of the working device to illustrate the care we use when shipping anything back to our customers.
Quality Control Testing Outbound Camera
Funny Stuff
Occassionally, we happen to catch an employee falling off a chair or tripping or doing a zany dance. Or in this case, watch Chris do his best to stand on our ball of shipping labels in between fielding phone calls and emails from customers.
Spontaneity Camera Views
We continue to find ways to use video in our iPhone repair business, and not just the video that our security cameras capture. We also take videos of pages on our website, such as our terribly exciting Terms of Service, to help prove to our customers when they were established.
Anthony Magnabosco, Owner
milliamp.com
